Monitoring - Engineers have identified the underlying issue and implemented a fix.
Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability.
If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Jan 29, 2026 - 15:25 AEST
Investigating - Telair is currently aware of an unplanned network disruption impacting a subset of NBN and Opticomm services in VIC, SA and TAS. Our engineering team is currently investigating the issue and will have more information as it becomes available.
Disruption Start Time: 29/01/2026 4:00 PM AEDT Affected Location and Community: A subset of NBN and Opticomm services in VIC, SA and TAS Impact of Disruption: Intermittent Connectivity Next expected update: 17:00 PM AEDT
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
Jan 29, 2026 - 15:21 AEST
Monitoring - Engineers have identified the underlying issue and implemented a fix.
Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability.
If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Jan 29, 2026 - 09:38 AEST
Investigating - Telair is currently aware of an unplanned network disruption impacting a subset of NBN services in QLD. Our engineering team is currently investigating the issue and will have more information as it becomes available.
Disruption Start Time: 29/01/2026 7:28 AM AEST Affected Location and Community: A subset of NBN services in QLD Impact of Disruption: Intermittent Connectivity Next expected update: 9:00 AM AEST
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
Jan 29, 2026 - 08:37 AEST
At Telair, we are committed to keeping your business connected. This page provides real-time updates on network performance, planned maintenance, and any service disruptions.
If you're experiencing an issue that isn't listed here, our support team is ready to assist. Visit our Support Centre - https://support.telair.com.au - to log a ticket or get in touch with our team. Alternatively, you can call us on 1800 TELAIR (835 247).
Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.
Maintenance Window: Start: 17/02/2026 11:59 AEDT End: 18/02/2026 02:00 AEDT Expected Downtime: Up to 30 minutes
Affected Services: -A subset of VIC EA Fibre services
Affected customers will also receive an email detailing the specific impacted services.
If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.
Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work. Posted on
Jan 21, 2026 - 14:32 AEST
Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.
Maintenance Window: Start: 18/02/2026 11:59 PM AEDT End: 19/02/2026 02:00 AEDT Expected Downtime: Up to 10 minutes
Affected Services: -A subset of Vocus MetroEthernet services in NSW -A subset of Telstra EA Fibre services in NSW -Opticomm and NBN services in NSW/ACT
Affected customers will also receive an email detailing the specific impacted services.
If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.
Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work. Posted on
Jan 27, 2026 - 16:19 AEST
Past Incidents
Jan 29, 2026
Unresolved incidents: Notice - Telair | Service Outage Notification | VIC,SA & TAS Broadband Services, Notice - Telair | Service Outage Notification | QLD NBN.
Resolved -
The issue has now been fully resolved, and services continue to remain stable. Services were restored at 9:35 AEDT and have remained operational since that time. We have observed no further interruptions or anomalies, and all systems are performing as expected. We will continue to monitor, but no additional impact is anticipated at this stage.
Jan 27, 16:15 AEST
Monitoring -
Services have been restored as of 9:35 AEDT.
All affected services are currently operational, and we are actively monitoring them for stability and performance. No further issues have been observed at this stage.
We will continue to monitor closely and provide an update should there be any change.
Jan 27, 09:28 AEST
Investigating -
Telair is currently aware of an unplanned network disruption impacting a subset of Telstra EA services in NSW. Our engineering team is currently investigating the issue and will have more information as it becomes available.
Disruption Start Time: 27/01/2026 8:58 AM AEDT Affected Location and Community: A subset of Telstra EA services in NSW Impact of Disruption: Intermittent Connectivity Next expected update: 11:00 AM AEDT
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
Jan 27, 08:57 AEST