Telair

All Systems Operational

About This Site

At Telair, we are committed to keeping your business connected. This page provides real-time updates on network performance, planned maintenance, and any service disruptions.

If you're experiencing an issue that isn't listed here, our support team is ready to assist. Visit our Support Centre - https://support.telair.com.au - to log a ticket or get in touch with our team. Alternatively, you can call us on 1800 TELAIR (835 247).

For additional network status tracking, visit the following links:
nbn co network status and outages: https://www.nbnco.com.au/support/network-status
Opticomm network status and outages: https://online.telco.opticomm.com.au/network

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Hosted PBX Operational
SIP Operational
QLD Data Operational
90 days ago
100.0 % uptime
Today
QLD - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
QLD - NBN Operational
90 days ago
100.0 % uptime
Today
QLD - Opticomm Operational
90 days ago
100.0 % uptime
Today
QLD - ACG FIbre Operational
90 days ago
100.0 % uptime
Today
QLD - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
QLD - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
QLD - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
QLD - Mobile Data Operational
90 days ago
100.0 % uptime
Today
QLD - EA Fibre Operational
90 days ago
100.0 % uptime
Today
QLD - SDWAN Operational
90 days ago
100.0 % uptime
Today
QLD - Transit Operational
90 days ago
100.0 % uptime
Today
NSW Data Operational
90 days ago
100.0 % uptime
Today
NSW - NBN Operational
90 days ago
100.0 % uptime
Today
NSW - Opticomm Operational
90 days ago
100.0 % uptime
Today
NSW - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NSW - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - EA Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
NSW - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - Transit Operational
90 days ago
100.0 % uptime
Today
NSW - SDWAN Operational
90 days ago
100.0 % uptime
Today
ACT Data Operational
90 days ago
100.0 % uptime
Today
ACT - NBN Operational
90 days ago
100.0 % uptime
Today
ACT - Opticomm Operational
90 days ago
100.0 % uptime
Today
ACT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
ACT - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - EA Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
ACT - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - Transit Operational
90 days ago
100.0 % uptime
Today
ACT - SDWAN Operational
90 days ago
100.0 % uptime
Today
VIC Data Operational
90 days ago
99.98 % uptime
Today
VIC - NBN Operational
90 days ago
99.89 % uptime
Today
VIC - Opticomm Operational
90 days ago
100.0 % uptime
Today
VIC - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
VIC - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - EA Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
VIC - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - Transit Operational
90 days ago
100.0 % uptime
Today
VIC - SDWAN Operational
90 days ago
100.0 % uptime
Today
SA Data Operational
90 days ago
100.0 % uptime
Today
SA - NBN Operational
90 days ago
100.0 % uptime
Today
SA - Opticomm Operational
90 days ago
100.0 % uptime
Today
SA - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
SA - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
SA - EA Fibre Operational
90 days ago
100.0 % uptime
Today
SA - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
SA - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
SA - Transit Operational
90 days ago
100.0 % uptime
Today
SA - SDWAN Operational
90 days ago
100.0 % uptime
Today
WA Data Operational
90 days ago
99.99 % uptime
Today
WA - NBN Operational
90 days ago
100.0 % uptime
Today
WA - Opticomm Operational
90 days ago
100.0 % uptime
Today
WA - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
WA - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
WA - EA Fibre Operational
90 days ago
100.0 % uptime
Today
WA - Metro Ethernet Operational
90 days ago
99.99 % uptime
Today
WA - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
WA - Transit Operational
90 days ago
100.0 % uptime
Today
WA - SDWAN Operational
90 days ago
100.0 % uptime
Today
TAS Data Operational
90 days ago
100.0 % uptime
Today
TAS - NBN Operational
90 days ago
100.0 % uptime
Today
TAS - Opticomm Operational
90 days ago
100.0 % uptime
Today
TAS - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
TAS - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
TAS - EA Fibre Operational
90 days ago
100.0 % uptime
Today
TAS - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
TAS - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
TAS - Transit Operational
90 days ago
100.0 % uptime
Today
TAS - SDWAN Operational
90 days ago
100.0 % uptime
Today
NT Data Operational
90 days ago
100.0 % uptime
Today
NT - NBN Operational
90 days ago
100.0 % uptime
Today
NT - Opticomm Operational
90 days ago
100.0 % uptime
Today
NT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NT - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
NT - EA Fibre Operational
90 days ago
100.0 % uptime
Today
NT - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
NT - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
NT - Transit Operational
90 days ago
100.0 % uptime
Today
NT - SDWAN Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
TC4 Services Operational
Business Ethernet Operational
Portal Operational
SD-WAN Operational
Colocation & Transit Operational
Virtualisation and Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance Notification 05/05/2026 00:00 AM AEST #CM1358197 May 5, 2026 00:00-02:00 AEST

Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.

Maintenance Window:
Start: 05/05/2026 12:00 AEST
End: 05/05/2026 02:00 AEST
Expected Downtime: Up to 30 minutes

Affected Services:
-ACG services at Springfield Tower
-Transit Services at Polaris DC

Affected customers will also receive an email detailing the specific impacted services.

If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work.
Posted on Apr 14, 2026 - 14:58 AEST

Planned Maintenance Notification 12/05/2026 02:00 AM AWST #CM1379439 May 12, 2026 04:00-08:00 AEST

Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.

Maintenance Window:
Start: 12/05/2026 02:00 AWST
End: 12/05/2026 06:00 AWST
Expected Downtime: Up to 30 minutes

Affected Services:
- NBN services aggregrating at the following POIs - 6SUB 6PEB 6HIL 6DBL 6CAN 6APP 6KEL
- A subset of WA-based EA Fibre, Metro Ethernet and EE-NBN Services

Affected customers will also receive an email detailing the specific impacted services.

If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work.
Posted on Apr 27, 2026 - 11:37 AEST

Planned Maintenance Notification 14/05/2026 00:00 AM AEST #CM1378816 May 14, 2026 00:00-02:00 AEST

Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.

Maintenance Window:
Start: 14/05/2026 00:00 AEST
End: 14/05/2026 02:00 AEST
Expected Downtime: Up to 30 minutes

Affected Services:
- QLD NBN services aggregating at the following POIs - 4WOB, 4CPH, 4BNB, 4KLG, 4APL
- ACG Fibre services at Metroplex, QLD

Affected customers will also receive an email detailing the specific impacted services.

If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work.
Posted on Apr 29, 2026 - 15:39 AEST
Apr 30, 2026

No incidents reported today.

Apr 29, 2026

No incidents reported.

Apr 28, 2026
Planned Maintenance Notification 28/04/2026 00:00 AM AEST #CM1358908
Completed - The scheduled maintenance has been completed.
Apr 28, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:00 AEST
Scheduled - Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.

Maintenance Window:
Start: 28/04/2026 00:00 AEST
End: 28/04/2026 02:00 AEST
Expected Downtime: Up to 30 minutes

Affected Services:
- A subset of Metro Ethernet services in NSW/ACT
- A subset of EA Fibre services in NSW/ACT
- A subset of NBN services in NSW/ACT

Affected customers will also receive an email detailing the specific impacted services.

If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work.
Apr 10, 14:45 AEST
Apr 27, 2026
Incident - 24/08/2026 - UCme App Crashing on iPhone Devices
Resolved - We are pleased to advise that the issue affecting the UCme app on iPhone has now been resolved.

A new release of the UCme application (version available on the App Store) was released on Saturday morning at approximately 2:00 AM AEST, addressing the crash on launch that a number of users experienced.

If you are still experiencing issues, please ensure you have updated to the latest version of the UCme app via the App Store.

We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this matter.
Apr 27, 11:12 AEST
Investigating - We are currently investigating an issue affecting the UCme app on iPhone, where the app is crashing immediately upon launch.

We believe the issue began overnight and, as no changes have been made to the UCme app, we have escalated directly with Apple to determine whether a recent iOS update may be the cause.

Our team is actively monitoring the situation and will provide further updates as soon as more information is available. We apologise for any inconvenience this may cause.
Apr 24, 08:50 AEST
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Planned Maintenance Notification 21/04/2026 02:00 AM AWST #CM1358739
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 AEST
Scheduled - Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.

Maintenance Window:
Start: 21/04/2026 02:00 AWST
End: 21/04/2026 04:00 AWST
Expected Downtime: Up to 30 minutes

Affected Services:
- NBN services aggregrating at the South Coogee NBN POI (6CGE)

Affected customers will also receive an email detailing the specific impacted services.

If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work.
Apr 10, 14:35 AEST
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Voice - Unplanned Outage 16/04/2026 8:17 AM AEST
Resolved - Our engineers identified the issue impacting a subset of PBX systems. Users on these systems were unable to register extensions. This has been resolved.
Apr 16, 09:58 AEST
Monitoring - A fix has been implemented, and inbound calling has been restored from 9:00 AM AEST. Service restoration is continuing as expected, with affected services progressively coming back online and steady improvement being observed across the platform.

If you are still experiencing issues, please reboot your extension handset or reauthenticate on your UCme app to restore service.

We are continuing to closely monitor the platform and, provided stability is maintained, plan to close this incident within the next hour.

We will provide a final update once all services have been fully restored and confirmed stable.
Apr 16, 09:58 AEST
Update - We are continuing to investigate this issue.
Apr 16, 08:41 AEST
Investigating - Telair is currently aware of an issue impacting the myCloudPBX platform.

Customers may experience difficulties registering extensions and receiving calls.

Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
Apr 16, 08:40 AEST
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