Telair

All Systems Operational

About This Site

At Telair, we are committed to keeping your business connected. This page provides real-time updates on network performance, planned maintenance, and any service disruptions.

If you're experiencing an issue that isn't listed here, our support team is ready to assist. Visit our Support Centre - https://support.telair.com.au - to log a ticket or get in touch with our team. Alternatively, you can call us on 1800 TELAIR (835 247).

For additional network status tracking, visit the following links:
nbn co network status and outages: https://www.nbnco.com.au/support/network-status
Opticomm network status and outages: https://online.telco.opticomm.com.au/network

Voice Services Operational
Hosted PBX ? Operational
SIP ? Operational
QLD Data Operational
90 days ago
99.98 % uptime
Today
QLD - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
QLD - NBN Operational
90 days ago
100.0 % uptime
Today
QLD - Opticomm Operational
90 days ago
99.89 % uptime
Today
QLD - ACG FIbre Operational
90 days ago
100.0 % uptime
Today
QLD - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
QLD - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
QLD - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
QLD - Mobile Data Operational
90 days ago
100.0 % uptime
Today
QLD - EA Fibre Operational
90 days ago
100.0 % uptime
Today
QLD - SDWAN Operational
90 days ago
100.0 % uptime
Today
QLD - Transit Operational
90 days ago
100.0 % uptime
Today
NSW Data Operational
90 days ago
99.98 % uptime
Today
NSW - NBN Operational
90 days ago
99.84 % uptime
Today
NSW - Opticomm Operational
90 days ago
100.0 % uptime
Today
NSW - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NSW - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - EA Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
NSW - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - Transit Operational
90 days ago
100.0 % uptime
Today
NSW - SDWAN Operational
90 days ago
100.0 % uptime
Today
ACT Data Operational
90 days ago
100.0 % uptime
Today
ACT - NBN Operational
90 days ago
100.0 % uptime
Today
ACT - Opticomm Operational
90 days ago
100.0 % uptime
Today
ACT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
ACT - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - EA Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
ACT - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - Transit Operational
90 days ago
100.0 % uptime
Today
ACT - SDWAN Operational
90 days ago
100.0 % uptime
Today
VIC Data Operational
90 days ago
100.0 % uptime
Today
VIC - NBN Operational
90 days ago
100.0 % uptime
Today
VIC - Opticomm Operational
90 days ago
100.0 % uptime
Today
VIC - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
VIC - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - EA Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
VIC - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - Transit Operational
90 days ago
100.0 % uptime
Today
VIC - SDWAN Operational
90 days ago
100.0 % uptime
Today
SA Data Operational
90 days ago
100.0 % uptime
Today
SA - NBN Operational
90 days ago
100.0 % uptime
Today
SA - Opticomm Operational
90 days ago
100.0 % uptime
Today
SA - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
SA - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
SA - EA Fibre Operational
90 days ago
100.0 % uptime
Today
SA - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
SA - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
SA - Transit Operational
90 days ago
100.0 % uptime
Today
SA - SDWAN Operational
90 days ago
100.0 % uptime
Today
WA Data Operational
90 days ago
100.0 % uptime
Today
WA - NBN Operational
90 days ago
100.0 % uptime
Today
WA - Opticomm Operational
90 days ago
100.0 % uptime
Today
WA - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
WA - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
WA - EA Fibre Operational
90 days ago
100.0 % uptime
Today
WA - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
WA - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
WA - Transit Operational
90 days ago
100.0 % uptime
Today
WA - SDWAN Operational
90 days ago
100.0 % uptime
Today
TAS Data Operational
90 days ago
99.97 % uptime
Today
TAS - NBN Operational
90 days ago
99.91 % uptime
Today
TAS - Opticomm Operational
90 days ago
100.0 % uptime
Today
TAS - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
TAS - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
TAS - EA Fibre Operational
90 days ago
99.91 % uptime
Today
TAS - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
TAS - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
TAS - Transit Operational
90 days ago
99.91 % uptime
Today
TAS - SDWAN Operational
90 days ago
100.0 % uptime
Today
NT Data Operational
90 days ago
100.0 % uptime
Today
NT - NBN Operational
90 days ago
100.0 % uptime
Today
NT - Opticomm Operational
90 days ago
100.0 % uptime
Today
NT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NT - Fast Fibre Operational
90 days ago
100.0 % uptime
Today
NT - EA Fibre Operational
90 days ago
100.0 % uptime
Today
NT - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
NT - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
NT - Transit Operational
90 days ago
100.0 % uptime
Today
NT - SDWAN Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
TC4 Services ? Operational
Business Ethernet ? Operational
Portal ? Operational
SD-WAN ? Operational
Colocation & Transit ? Operational
Virtualisation and Hosting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

SD-WAN Hazardous Works Notification 26/08/2025 04:00 AEST # 1265368 Aug 26, 2025 04:00-06:00 AEST

Telair will be performing scheduled maintenance on equipment within your service area. This notification is provided as a precaution to keep you informed of any potential hazards during the maintenance window.

Although we do not anticipate any disruption to your service, we recommend noting the following details:

Reference: 1265368
Window Start Date/Time: Tuesday 26/August/2025 04:00 AEST (UTC+10)
Window End Date/Time: Tuesday 26/August/2025 06:00 AEST (UTC+10)
Expected Downtime: No Service Impact
Affected Services: SD-WAN Services in NSW

In the unlikely event that your service is affected after the maintenance window, please reboot your network connectivity device. If services are not restored following a reboot, contact Telair on 1800 835 247 or submit a support ticket at https://support.telair.com.au.

We apologise for any inconvenience and appreciate your patience during this time.

Posted on Aug 19, 2025 - 11:05 AEST
Aug 25, 2025

No incidents reported today.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 AEST
Scheduled - Telair will be performing maintenance to improve network performance and stability. Intermittent connectivity to the Telair network will be experienced while maintenance is ongoing.

Window Start Date/Time: 21/08/2025 12:00 AEST
Window End Date/Time: 21/08/2025 02:00 AEST
Expected Downtime: Up to 60 minutes
Affected Services: All Broadband, Ethernet and SDWAN services in QLD

If your service isn't restored after the given window has passed, please reboot your network connectivity device. Please contact Telair should services not restore following a reboot on 1800 835 247 or via ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and thanks you for your patience.

Aug 20, 21:00 AEST
Aug 20, 2025

No incidents reported.

Aug 19, 2025
Resolved - No further issues have been reported, and all systems have been functioning as expected during monitoring. This incident will now be resolved. If you have any more problems, please don't hesitate to get in touch with our support team.
Aug 19, 11:48 AEST
Monitoring - Our engineers identified and resolved the issue impacting IPoE for NBN services. I just wanted to let you know that services are now connecting like normal. Some modems may require a reboot to reconnect.
Aug 19, 06:08 AEST
Investigating - Following maintenance, NBN services in NSW using IPoE authentication did not restore. Our engineers are investigating the issue.
Aug 19, 04:58 AEST
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:00 AEST
Scheduled - Telair will be performing maintenance to improve network performance and stability. Intermittent connectivity to the Telair network will be experienced while maintenance is ongoing.

Window Start Date/Time: 14/08/2025 02:00 AWST
Window End Date/Time: 14/08/2025 04:00 AWST
Expected Downtime: Up to 60 minutes
Affected Services: Remaining NBN customers on Flintel Infrastructure

If your service isn't restored after the given window has passed, please reboot your network connectivity device. Please contact Telair should services not restore following a reboot on 1800 835 247 or via ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and thanks you for your patience.

Aug 6, 10:01 AEST
Aug 13, 2025
Resolved - The unplanned network disruption impacting NBN services in NSW has been resolved as of 2:30 PM AEST.

If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router). If services do not restore following a reboot, please contact Telair on 1800 835 247 or via ticket at https://support.telair.com.au.

Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.

Aug 13, 15:43 AEST
Update - Telair is still awaiting further information from our upstream provider regarding the unplanned network disruption impacting NBN services in NSW. The case has now been escalated within the upstream engineering team for urgent investigation.

Disruption Start Time: 9:55 AEST
Affected Location and Community: A subset of NBN services in NSW
Impact of Disruption: One-way traffic flow causing loss of internet connectivity
Next Expected Update: 15:30 AEST

We understand the inconvenience this disruption may be causing and appreciate your patience while we work with our provider to restore services as soon as possible.

Aug 13, 14:07 AEST
Update - Telair is still awaiting further information from our upstream provider regarding the unplanned network disruption impacting NBN services in NSW.

Disruption Start Time: 9:55 AEST
Affected Location and Community: A subset of NBN services in NSW
Impact of Disruption: One-way traffic flow causing loss of internet connectivity
Next Expected Update: 13:30 AEST

We understand the inconvenience this disruption may be causing and appreciate your patience while we continue to work with our provider to resolve the issue.

Aug 13, 12:39 AEST
Investigating - Telair is currently aware of an unplanned network disruption impacting NBN services in NSW. Our teams are aware and are investigating with more information to be provided as soon as possible.

Disruption Start Time: 9:55 AEST
Affected Location and Community: A subset of NBN services in NSW
Impact of Disruption: One-way traffic flow causing loss of internet connectivity
Next expected update: 11:30 AEST

We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

Aug 13, 11:14 AEST
Aug 12, 2025
Completed - The scheduled maintenance has been completed.
Aug 12, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:00 AEST
Scheduled - Telair will be performing maintenance to improve network performance and stability. Intermittent connectivity to the Telair network will be experienced while maintenance is ongoing.

Window Start Date/Time: 12/08/2025 02:00 AWST
Window End Date/Time: 12/08/2025 04:00 AWST
Expected Downtime: Up to 30 minutes
Affected Services: All WA Services

If your service isn't restored after the given window has passed, please reboot your network connectivity device. Please contact Telair should services not restore following a reboot on 1800 835 247 or via ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and thanks you for your patience.

Jul 23, 11:30 AEST
Aug 11, 2025

No incidents reported.