Telair

All Systems Operational

About This Site

At Telair, we are committed to keeping your business connected. This page provides real-time updates on network performance, planned maintenance, and any service disruptions.

If you're experiencing an issue that isn't listed here, our support team is ready to assist. Visit our Support Centre - https://support.telair.com.au - to log a ticket or get in touch with our team. Alternatively, you can call us on 1800 TELAIR (835 247).

For additional network status tracking, visit the following links:
nbn co network status and outages: https://www.nbnco.com.au/support/network-status
Opticomm network status and outages: https://online.telco.opticomm.com.au/network

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Hosted PBX Operational
SIP Operational
QLD Data Operational
90 days ago
99.97 % uptime
Today
QLD - ACG Broadband Operational
90 days ago
99.97 % uptime
Today
QLD - NBN Operational
90 days ago
99.97 % uptime
Today
QLD - Opticomm Operational
90 days ago
99.97 % uptime
Today
QLD - ACG FIbre Operational
90 days ago
99.97 % uptime
Today
QLD - Dark Fibre Operational
90 days ago
99.97 % uptime
Today
QLD - Fast Fibre Operational
90 days ago
99.84 % uptime
Today
QLD - Metro Ethernet Operational
90 days ago
99.97 % uptime
Today
QLD - Mobile Data Operational
90 days ago
100.0 % uptime
Today
QLD - EA Fibre Operational
90 days ago
99.97 % uptime
Today
QLD - SDWAN Operational
90 days ago
100.0 % uptime
Today
QLD - Transit Operational
90 days ago
99.97 % uptime
Today
NSW Data Operational
90 days ago
99.98 % uptime
Today
NSW - NBN Operational
90 days ago
100.0 % uptime
Today
NSW - Opticomm Operational
90 days ago
100.0 % uptime
Today
NSW - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NSW - Fast Fibre Operational
90 days ago
99.87 % uptime
Today
NSW - EA Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
NSW - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
NSW - Transit Operational
90 days ago
100.0 % uptime
Today
NSW - SDWAN Operational
90 days ago
100.0 % uptime
Today
ACT Data Operational
90 days ago
99.98 % uptime
Today
ACT - NBN Operational
90 days ago
100.0 % uptime
Today
ACT - Opticomm Operational
90 days ago
100.0 % uptime
Today
ACT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
ACT - Fast Fibre Operational
90 days ago
99.87 % uptime
Today
ACT - EA Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
ACT - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
ACT - Transit Operational
90 days ago
100.0 % uptime
Today
ACT - SDWAN Operational
90 days ago
100.0 % uptime
Today
VIC Data Operational
90 days ago
99.98 % uptime
Today
VIC - NBN Operational
90 days ago
100.0 % uptime
Today
VIC - Opticomm Operational
90 days ago
100.0 % uptime
Today
VIC - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
VIC - Fast Fibre Operational
90 days ago
99.87 % uptime
Today
VIC - EA Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
VIC - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
VIC - Transit Operational
90 days ago
100.0 % uptime
Today
VIC - SDWAN Operational
90 days ago
100.0 % uptime
Today
SA Data Operational
90 days ago
99.98 % uptime
Today
SA - NBN Operational
90 days ago
100.0 % uptime
Today
SA - Opticomm Operational
90 days ago
100.0 % uptime
Today
SA - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
SA - Fast Fibre Operational
90 days ago
99.87 % uptime
Today
SA - EA Fibre Operational
90 days ago
100.0 % uptime
Today
SA - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
SA - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
SA - Transit Operational
90 days ago
100.0 % uptime
Today
SA - SDWAN Operational
90 days ago
100.0 % uptime
Today
WA Data Operational
90 days ago
99.98 % uptime
Today
WA - NBN Operational
90 days ago
100.0 % uptime
Today
WA - Opticomm Operational
90 days ago
100.0 % uptime
Today
WA - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
WA - Fast Fibre Operational
90 days ago
99.87 % uptime
Today
WA - EA Fibre Operational
90 days ago
100.0 % uptime
Today
WA - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
WA - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
WA - Transit Operational
90 days ago
100.0 % uptime
Today
WA - SDWAN Operational
90 days ago
100.0 % uptime
Today
TAS Data Operational
90 days ago
99.98 % uptime
Today
TAS - NBN Operational
90 days ago
100.0 % uptime
Today
TAS - Opticomm Operational
90 days ago
100.0 % uptime
Today
TAS - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
TAS - Fast Fibre Operational
90 days ago
99.87 % uptime
Today
TAS - EA Fibre Operational
90 days ago
100.0 % uptime
Today
TAS - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
TAS - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
TAS - Transit Operational
90 days ago
100.0 % uptime
Today
TAS - SDWAN Operational
90 days ago
100.0 % uptime
Today
NT Data Operational
90 days ago
99.98 % uptime
Today
NT - NBN Operational
90 days ago
100.0 % uptime
Today
NT - Opticomm Operational
90 days ago
100.0 % uptime
Today
NT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NT - Fast Fibre Operational
90 days ago
99.87 % uptime
Today
NT - EA Fibre Operational
90 days ago
100.0 % uptime
Today
NT - Metro Ethernet Operational
90 days ago
100.0 % uptime
Today
NT - Dark Fibre Operational
90 days ago
100.0 % uptime
Today
NT - Transit Operational
90 days ago
100.0 % uptime
Today
NT - SDWAN Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
90 days ago
80.44 % uptime
Today
TC4 Services Operational
Business Ethernet Operational
Mobile Data Operational
90 days ago
80.44 % uptime
Today
Portal Operational
SD-WAN Operational
Colocation & Transit Operational
Virtualisation and Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2026

No incidents reported today.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026
Voice - Inbound and Outbound Call Failures - 15 July 2026 at 12:17 PM AEST
Resolved - All services have now been restored, with both inbound and outbound calls operating normally.

If you are still experiencing any issues, please contact our Support Team or submit a ticket at support.telair.com.au.
Jul 15, 16:00 AEST
Update - Outbound calling has now been restored.

Inbound calls remain impacted, with the exception of on-network calls, which continue to operate normally.

We are continuing to work with our interconnect and network partners to restore full inbound calling services. Further updates will be provided as more information becomes available.
Jul 15, 13:14 AEST
Identified - The underlying cause of the inbound and outbound call failures has been identified as a power issue at a location hosting upstream interconnections.

We are continuing to work with our interconnect and network partners to restore services. On-network calls remain operational.

Further updates will be provided as more information becomes available.
Jul 15, 13:03 AEST
Investigating - We are investigating reports of a high number of inbound and outbound calls failing to establish.

On-network calls have been confirmed as operating normally. We are continuing to investigate the issue with our interconnect and network partners.

Further updates will be provided as more information becomes available.
Jul 15, 12:31 AEST
Telstra Network Outage
Resolved - Telstra has confirmed that the mobile network outage first identified at approximately 4:30am AEST on Wednesday 8 July has been fully resolved. The issue was traced to a network device responsible for keeping time synchronised across parts of the mobile network, and when synchronisation was lost it caused intermittent impacts to some voice and data services. Most calls and data services were working correctly by mid-morning, with the issue mostly resolved by 4:00pm the same day, though some business customers took a little longer to be fully restored.

A subsequent, related issue affecting some calls including Triple Zero was also identified as the original outage was being resolved, caused by the same underlying software defect, and was addressed by 12:30pm on 9 July. The root cause was confirmed as a software defect rather than a cyber incident. Customers can now call Triple Zero with confidence, and Telstra has apologised for the disruption caused during the outage
Jul 15, 12:44 AEST
Update - ⚠️ Important Safety Information
Telstra has resolved the original issue behind today's outage, but has identified a secondary issue affecting some Triple Zero (000) calls. Affected callers may receive an error message, and the phone will attempt to connect to an alternative mobile network.

If you need to call Triple Zero and experience an issue:

Wait up to 90 seconds for your phone to connect to an alternative network, if one is available.
Use a different phone to make the call if possible.

Telstra has confirmed that where a Triple Zero call fails, a welfare check will be triggered automatically as part of their backup process.

Scale
Telstra has indicated the potential impact may affect over 100,000 services nationally.

What We're Doing
Telstra has stated they are working urgently to resolve this issue. We are monitoring the situation and will pass on updates as they're provided.

Next Update
Telstra will provide a further update before 3:00am AEST on 09/07/2026. We will relay this as soon as it's available.

For the full statement and live updates directly from Telstra:
🔗 https://www.telstra.com.au/exchange/some-mobile-calls-and-data-services-are-affected-today--here-s-w
Jul 9, 00:58 AEST
Monitoring - Incident Status Update — Telstra Network Outage
Status: Monitoring — Restoration in Progress

Update
Telstra has advised that good progress is being made restoring services following this morning's nationwide mobile outage. Some customers may still experience intermittent issues with mobile calls and data.
If you're still having trouble, Telstra recommends restarting your phone completely, rather than toggling airplane mode on and off.

Next Update
Telstra has confirmed they will provide a further update before 4:00pm AEST today (08/07/2026). We will pass on any new information as soon as it's available.

For live status directly from Telstra:
🔗 https://www.telstra.com.au/outages
Jul 8, 14:46 AEST
Investigating - Incident Status Update — Telstra Network Outage
Status: Monitoring — External Provider Issue
Time (AEST): 8 July 2026, 6AM AEST

Summary
Telstra is currently experiencing a nationwide outage affecting mobile voice calls and data services, with reports beginning from approximately 3:00am AEST this morning. The outage is impacting Telstra directly as well as mobile virtual network operators (MVNOs) that run on the Telstra network, including Belong, Boost, Aldi Mobile, and Superloop.

Impact to Telair Services
Customers using Telstra mobile as a 4G/5G failover link may experience intermittent or unavailable backup connectivity during this time

Root Cause
Telstra has not yet confirmed the cause of the outage. We will update this notice as more information becomes available.

What We're Doing
We are monitoring the situation closely and liaising with Telstra where relevant to our services. This is an external network issue outside of Telair's infrastructure.

For the Latest Information
As this is a Telstra network-wide issue, the most accurate and up-to-date status is available directly from Telstra:
🔗 https://www.telstra.com.au/outages

We recommend checking this page directly for restoration updates, as Telstra is the authoritative source for the incident.
Jul 8, 08:40 AEST
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Unplanned Outage Notification 09/07/2026 11:30 PM AEST
Resolved - Our engineer has rectified the issue on site and services are now restored.

If you continue to experience issues, please try rebooting your network connectivity device. If problems persist after this, please contact our support team.

We apologise for any inconvenience caused during this outage.
Jul 9, 02:07 AEST
Identified - We believe we have identified the cause of the connectivity issues affecting services aggregating via our NextDC B1 data centre.

An engineer is currently en route to site to resolve the issue, with an estimated arrival time of 30 minutes.

We will provide a further update once the engineer has assessed the situation on-site.

We thank you for your patience while we work to restore full service.
Jul 9, 01:05 AEST
Investigating - We are currently investigating connectivity issues affecting services aggregating via our NextDC B1 data centre. Some customers may experience intermittent or degraded connectivity.

Our team is actively working to identify the root cause. We will post an update as soon as more information is available.
Jul 9, 00:37 AEST
Jul 8, 2026
Jul 7, 2026
Voice - Service Disruption 07/07/2026 7:30 AM AEST CH:673401
Resolved - The issue affecting PBX services has been resolved.

If you are still experiencing issues, please reboot your handset — if this does not resolve your issue, please contact Telair Technical Support by submitting a new ticket at https://support.telair.com.au or call our team on 1300 557 931.
Jul 7, 08:26 AEST
Investigating - We are aware of an issue affecting some Hosted PBX services. Our senior Voice Engineer is investigating and working to resolve this as a priority. We will provide updates as more information becomes available.
Jul 7, 08:13 AEST
Scheduled Maintenance Notice: 07/July/2026 04:00-06:00 AEST | Ref # CM1403142
Completed - The scheduled maintenance has been completed.
Jul 7, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:00 AEST
Scheduled - Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.

Maintenance Window:
Start: 07/07/2026 04:00 AEST
End: 07/07/2026 06:00 AEST
Expected Downtime: 15 minutes

Affected Services:
- WA NBN services aggregating at the following POIs - 6GLT, 6KAT, 6PNJ.
- A subset of WA-based EA Fibre and Fast Fibre Services.

Affected customers will also receive an email detailing the specific impacted services.

If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work.
Jul 7, 04:00 AEST
Planned Maintenance Notification 07/07/2026 00:00 AEST #CM1413141-1
Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:00 AEST
Scheduled - Telair will be performing scheduled maintenance to enhance network performance and stability. During this window, intermittent connectivity to the Telair network may be experienced.

Maintenance Window:
Start: 02/07/2026 00:00 AEST
End: 02/07/2026 02:00 AEST
Expected Downtime: 10 minutes

Affected Services:
- Subscriber and Ethernet services in Adelaide

Affected customers will also receive an email detailing the specific impacted services.

If your service does not restore once the maintenance window has ended, please reboot your network device. Should the issue persist, contact Telair on 1800 835 247 or lodge a support ticket at https://support.telair.com.au.

Telair apologises for any inconvenience and appreciates your patience and understanding during this essential maintenance work.
Jul 2, 09:38 AEST
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

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