Upstream Engineers have identified the underlying issue and implemented a fix.
Service connectivity has been restored as of 10:45 PM AEST, and systems are now operating as expected. We will continue to monitor performance and stability.
If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Posted Apr 03, 2026 - 00:00 AEST
Investigating
Telair is currently aware of an unplanned network disruption impacting NBN subscribers connecting via the Wheelers Hill POI. The NBN engineering team is currently investigating the issue and will have more information as it becomes available.
Disruption Start Time: 02/04/2026 00:07 AM AEDT Affected Location and Community: NBN Subscribers connecting via the Wheelers Hill POI Impact of Disruption: Loss of Connectivity Next expected update: 18:00 AEDT
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.