All affected services have now been fully restored and are operating normally.
Our engineering team will continue to monitor the platform to ensure ongoing stability.
We appreciate your patience and understanding throughout this incident.
Posted Mar 24, 2026 - 15:54 AEST
Monitoring
Service restoration is continuing as expected. Affected services are progressively coming back online, and we are seeing steady improvement across the platform.
We will provide a final update once all services have been fully restored and confirmed stable.
Posted Mar 24, 2026 - 15:22 AEST
Identified
Automated failover procedures have been successfully triggered in response to the identified issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform.
Affected services are currently being migrated to alternate hardware. During this process, some users may experience intermittent instability, including brief call drops or registration issues.
Our engineering team is actively monitoring the migration and working to restore full service stability as quickly as possible.
We will provide a further update shortly.
Posted Mar 24, 2026 - 15:16 AEST
Investigating
Telair is currently aware of an issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform.
Customers may experience difficulties registering extensions, making or receiving calls, including intermittent call failures or degraded voice quality.
Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
Posted Mar 24, 2026 - 15:09 AEST
This incident affected: Voice Services (Hosted PBX, SIP).