Telair will be performing maintenance to improve network performance and stability. Intermittent connectivity to the Telair network will be experienced while maintenance is ongoing.
Window Start Date/Time: 18/11/2025 00:00 AEDT Window End Date/Time: 18/11/2025 04:00 AEDT Expected Downtime: Up to 60 minutes Affected Services: - A subset of NSW NBN EE services - A subset of NSW EA Fibre services - A subset of NSW FastFibre services
Affected customers will have also received an email detailing the impacted services.
If your service isn't restored after the given window has passed, please reboot your network connectivity device. Please contact Telair should services not restore following a reboot on 1800 835 247 or via ticket at https://support.telair.com.au.
Telair apologises for any inconvenience and thanks you for your patience.
Posted Oct 16, 2025 - 15:48 AEST
This scheduled maintenance affects: NSW Data (NSW - NBN, NSW - Fast Fibre, NSW - EA Fibre).